Return & Refund Policy

• If you are purchasing products directly from our showrooms, please check the product in front of our sales staff. Once the product has been taken from the store, any later issues will not qualify for a product exchange. Service will only be provided under the warranty terms for that product.
• For online orders, after receiving the product, if you notice any manufacturing defects or problems, you must inform us within 24 hours through our hotline. The product must be returned with its box and all included accessories in intact condition. If the product or packaging is scratched, damaged, or altered in any way, it will not be eligible for return.
• If the delivered box appears to contain the wrong product, please do not open or damage the packaging. Once the box is opened, the product is used, or the packaging is damaged, the return will not be accepted.
• If a product has a manufacturing defect, it must be physically returned to the relevant Eastern IT branch. You have 3 calendar days after delivery to return the product. If the product does not reach our office within 3 days, it will be considered a warranty issue instead of a return, and standard warranty procedures will apply.
• If you want to replace a defective product through our delivery service, a replacement charge of Tk. 200 will apply within Dhaka. For locations outside Dhaka, only the courier charge will be applicable.
• If you purchase a product from our website after reading its description and details, and it is delivered without any faults, but later you find it incompatible with your setup or no longer want it, it will not be eligible for return or exchange.
• Software and software licenses are not eligible for return or refund.
• In specific cases, products may be refunded within 3 to 10 working days. For online purchases, the process may take longer. Refund charges apply to all Mobile Financial Service, Online Gateway, or POS payment refunds.
• If a product is found broken or its packaging damaged upon delivery, please do not accept it from the courier. If you accept such a product, you will be fully responsible, and no complaint will be accepted.
• If you received any cashback at the time of payment, the cashback amount will be deducted from the refund.